Please make sure that the zippers are undone all the way to the hinges. If you have an expandable bag, make sure the expansion is zipped up.

At Royce and Rocket, we’re always working on our next big project, and we’re excited to announce that our carry-on will be available at the end of January 2023!

Yes, all product packaging can be recycled!

Yes, all Royce & Rocket luggage comes with a lifetime limited warranty that covers any manufacturing defects on the wheels, zippers, handles, compression straps, Castle Shelves and specific cracks in the polycarbonate.

This warranty does not cover any cosmetic damage, scratches, scuffs, general wear and tear caused by normal usage of the case that has no impact on product functionality. Nor does it cover defects cause by intentional abuse, modification, tampering, improper use and/or alteration beyond what we consider normal handling and use. Please note that airlines, hotels, transportation services and others that handle your luggage are responsible for the damage caused under their supervision. They might be insured against it. If luggage suffers whilst they have it, contact them. Additionally, the warranty does not apply to cases bought second hand or without proof of purchase. We retain the right to void this limited 10 year warranty if we determine a claim to be dishonest or fraudulent.

Once received by us, the product will be repaired or replaced with the same or similar product at the discretion of Royce and Rocket. If a direct replacement suitcase is not available, we will replace the suitcase with a bag of comparable value or give credit towards future purchases on royceandrocket.com.

The warranty provided herein is limited to the value of the product, is subject to change without notice, and only applies within the United States.