What is the warranty on your luggage? 

All Royce & Rocket luggage comes with a 10-year limited warranty that covers any manufacturing defects on the wheels, zippers, handles, compression straps, Castle Shelves, and specific cracks in the polycarbonate.

This warranty does not cover cosmetic damage, scratches, scuffs, or general wear and tear caused by normal usage of the case that does not impact product functionality. Nor does it cover defects caused by intentional abuse, modification, tampering, improper use, or alteration beyond what we consider normal handling and use. Please note that airlines, hotels, transportation services, and others that handle your luggage are responsible for any damage caused under their supervision. They might be insured against it, so if your luggage is damaged while in their care, we recommend contacting them.

Additionally, the warranty does not apply to cases bought second-hand or without proof of purchase. We retain the right to void this limited 10-year warranty if we determine a claim to be dishonest or fraudulent.

A shipping fee may be incurred to send the product for repair or replacement. If the product is determined not to be damaged or does not fall within the terms of our warranty, any associated costs will be charged to the customer if they wish for the product to be sent back.

Once received, the product will be repaired or replaced with the same or a similar product at the discretion of Royce & Rocket. If a direct replacement suitcase is not available, we will replace the suitcase with a bag of comparable value or provide credit towards future purchases on royceandrocket.com. 

The warranty provided herein is limited to the value of the product, is subject to change without notice, and only applies within the United States.

How do I file a Warranty claim? 

Go to our contact page and write “Warranty Claim” in the subject line. Include your order number and the issue with your product. We will provide instructions for you to send your bag to Royce and Rocket for service at no cost to you. If your suitcase is not covered by our warranty, we will give you an estimate of the repair and shipping costs so you can decide if you’d like to proceed.