Customer Care - Warranty
What is the warranty on your luggage?
All Royce and Rocket luggage comes with a 10 year limited warranty that covers any manufacturing defects on the wheels, zippers, handles, compression straps, Castle Shelves and specific cracks in the polycarbonate.
This warranty does not cover any cosmetic damage, scratches, scuffs, general wear and tear caused by normal usage of the case that has no impact on product functionality. Nor does it cover defects cause by intentional abuse, modification, tampering, improper use and/or alteration beyond what we consider normal handling and use. Please note that airlines, hotels, transportation services and others that handle your luggage are responsible for the damage caused under their supervision. They might be insured against it. If luggage suffers whilst they have it, contact them. Additionally, the warranty does not apply to cases bought second hand or without proof of purchase. We retain the right to void this limited 10 year warranty if we determine a claim to be dishonest or fraudulent.
Once received by us, the product will be repaired or replaced with the same or similar product at the discretion of Royce and Rocket. If a direct replacement suitcase is not available, we will replace the suitcase with a bag of comparable value or give credit towards future purchases on royceandrocket.com.
The warranty provided herein is limited to the value of the product, is subject to change without notice, and only applies within the United States.
How do I file a Warranty claim?
Go to our contact page and write “Warranty Claim” in the subject line. Include your order number and the issue with your product. We will provide instructions for you to send your bag to Royce and Rocket for service at no cost to you. If your suitcase is not covered by our warranty, we will give you an estimate of the repair and shipping costs so you can decide if you’d like to proceed.