How do I open the lock on my Castle Classic? 

To unlock the suitcase, make sure the combination reads “0-0-0”, then push the button towards the zippers. Both zipper pulls will be released and you're good to go! If you're having any issues, make sure the 0's click into place and the zippers are fully pushed into the lock. 

If you want to reset your lock, click here

What do I do if my shelves aren't level?

Please make sure that the zippers are undone all the way to the hinges. If you have an expandable bag, make sure the expansion is zipped up. 

When will I receive my Castle Shelves Classic?

Mark your calendars for early-Fall! The Castle Shelves Classic is set to arrive by September. We’ll keep you posted with updates along the way.

When will you release different sizes and color options?

At Royce and Rocket, we’re always working on our next big project, and we’re excited to announce that our carry-on will be available this Winter! Follow us on Instagram and sign up for our newsletter to be the first to know when it launches. 

Can I cancel my pre-order?

Unfortunately no, you cannot cancel your pre-order. 

Can I add to my pre-order?

Absolutely! You can always make additions to your pre-order (while supplies last). Simply fill out the contact form here and write “Add to Pre-Order” in the subject line.

Can I recycle the product packaging? 

Yes, all product packaging can be recycled (Go Mother Nature). 

How do you manage repairs? 

For items that are warranty-covered, please fill out this contact form. Make sure to write “repair” in the subject line and detail your issue in the message. We’ll get back to you as soon as possible. 

If the matter is URGENT, please write that in the subject line and we’ll accommodate as best we can! 

Do you sell in stores? 

Not currently.

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